تويت
senior travel consultant
MAHMOUD MOSTAFA FATHY
0097477349498
[email protected]
Objective :Energetic professional with excellent communication and customer service skills, seeking a position of senior travel consultant.
SUMMARY: Profoundly knowledgeable, creative and proven Travel Consultant with over six years experience providing information, advice and booking services for people wishing to travel
Summary of Qualifications
Strong ability to maintain the highest possible level of client and company confidentiality. Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles and challenges. Strong work ethic with a willingness to take ownership and responsibility of multiple tasks as required. Exceedingly self-motivated and autonomous with consistent follow through. Strong interpersonal (written and oral communications, logic and decision-making) and organizational skills. Remarkable organizational and planning skills with appropriate attention to detail. Great team player, friendly and enthusiastic with exceptional customer service skills. Immensely driven by goals and recognition with great experience dealing with high pressure situations simultaneously. Solid ability to use the computer with strong administrative skills.
Professional Experience
1- REGENCY TRAVEL AND TOURS–QATAR– Senior travel consultant-2010AUG–up to present
Deal with clients and customers on a daily basis.
Book flights, tickets sales, travel insurance, car hire etc.
Work as part of a team selling holidays.
Responsible for providing detailed travel information to customers and deal with
customer queries in relation to holiday packages.
Responsible for booking corporate travel reservations (air, car, hotel, etc) for large
corporate account.
Promote the acceptance of fares, rates and suppliers that match the client's travel
program policies and negotiate contracts.
Responsible for coordinating travel, including handling on line fulfillment, ticketing,
taking phone calls for changes and special requests.
Ensure compliance with client's corporate travel policies
Ensure compliance with company's procedures for documentation, ticketing, voids, etc.
2- KARNAVAL Travel & Tours Guide –K.S.A- Senior travel consultant- 2008-2010
• Build relationship with client to ensure repeat business
• Sell all local packages/flights/accommodation/car hire/specials on offer
• Compile and calculate complicated domestic fares and upgrades
• Process visas correctly as per client request
• Fare Build
• Correctly issue VMPD's & all domestic air ticket types
• Organize and process travel insurance
• Manage and control own queues
• Arrange collection or delivery of travel documentation
• Compile, type and distribute client itineraries
• Collect payment from clients and forward to Accounts Dept
• Follow up on e-mail enquiries
• Prepare and process quotes enquiries
• Present quotes to clients personally or by telephone, fax or e-mail
• Process refunds as per back office requirements
3- KIMIDAR TOURS – EGYPT –Travel consultant -2008
Preparing packages inside & outside Egypt for corporate
accounts
Handling travel issues for Schlumberger for petroleum
services
Making hotels reservation.
Contracting with hotels.
Follow up the financial issues related to reservations at
hotels, transportation, ticketing.
Revise hotels rates and ensure they are correct
Arranging tours and historical sightseeing inside Egypt.
Dealing with tour guides and negotiating with them.
Arranging Safari Trips
Arranging Nile cruises at Luxor, Aswan and Abu Simple
EDUCATION
Bachelor College of Tourism and Hotels - 2004 - 2008 Helwan University- Cairo- Egypt (Degree/good)
TRAINING
1- Amadeus Basic Course (OCT 2013) AMADEUS - Egypt
2- Amadeus Basic Course
REF: Nazih Consultancy Services &Training
MR: Nazih Mohamed :General Manager
3- Amadeus Basic &Amadeus Advanced course AMADEUS
REF: REGENCY TRAINING CENTER
4- HOTEL SALES SPECIALIST MARRIOT – SEPTEMBER 2010
5- Marketing for Tourism and hotels in AUSTRIA Tourism and Hotels in AUSTRIA
ABC OF CUSTOMER CARE
REF: REF: REGENCY TRAINING CENTER
Skills • ability to cope under pressure at busy times • good organizational skills • a good telephone manner and strong communication skills • sales skills, both face to face and over the telephone • IT skills • an interest in travel and a knowledge of geography • The ability to work well as a member of a team.
LANGUAGE
Arabic, English and Deutsch
PERSONAL DATA
Age : Twenty Six (26)
Gender : Male
Birthdate : May 17, 1987
Citizenship : Egyptian
Religion : Muslim
Civil Status : Single
0097477349498
[email protected]
Objective :Energetic professional with excellent communication and customer service skills, seeking a position of senior travel consultant.
SUMMARY: Profoundly knowledgeable, creative and proven Travel Consultant with over six years experience providing information, advice and booking services for people wishing to travel
Summary of Qualifications
Strong ability to maintain the highest possible level of client and company confidentiality. Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles and challenges. Strong work ethic with a willingness to take ownership and responsibility of multiple tasks as required. Exceedingly self-motivated and autonomous with consistent follow through. Strong interpersonal (written and oral communications, logic and decision-making) and organizational skills. Remarkable organizational and planning skills with appropriate attention to detail. Great team player, friendly and enthusiastic with exceptional customer service skills. Immensely driven by goals and recognition with great experience dealing with high pressure situations simultaneously. Solid ability to use the computer with strong administrative skills.
Professional Experience
1- REGENCY TRAVEL AND TOURS–QATAR– Senior travel consultant-2010AUG–up to present
Deal with clients and customers on a daily basis.
Book flights, tickets sales, travel insurance, car hire etc.
Work as part of a team selling holidays.
Responsible for providing detailed travel information to customers and deal with
customer queries in relation to holiday packages.
Responsible for booking corporate travel reservations (air, car, hotel, etc) for large
corporate account.
Promote the acceptance of fares, rates and suppliers that match the client's travel
program policies and negotiate contracts.
Responsible for coordinating travel, including handling on line fulfillment, ticketing,
taking phone calls for changes and special requests.
Ensure compliance with client's corporate travel policies
Ensure compliance with company's procedures for documentation, ticketing, voids, etc.
2- KARNAVAL Travel & Tours Guide –K.S.A- Senior travel consultant- 2008-2010
• Build relationship with client to ensure repeat business
• Sell all local packages/flights/accommodation/car hire/specials on offer
• Compile and calculate complicated domestic fares and upgrades
• Process visas correctly as per client request
• Fare Build
• Correctly issue VMPD's & all domestic air ticket types
• Organize and process travel insurance
• Manage and control own queues
• Arrange collection or delivery of travel documentation
• Compile, type and distribute client itineraries
• Collect payment from clients and forward to Accounts Dept
• Follow up on e-mail enquiries
• Prepare and process quotes enquiries
• Present quotes to clients personally or by telephone, fax or e-mail
• Process refunds as per back office requirements
3- KIMIDAR TOURS – EGYPT –Travel consultant -2008
Preparing packages inside & outside Egypt for corporate
accounts
Handling travel issues for Schlumberger for petroleum
services
Making hotels reservation.
Contracting with hotels.
Follow up the financial issues related to reservations at
hotels, transportation, ticketing.
Revise hotels rates and ensure they are correct
Arranging tours and historical sightseeing inside Egypt.
Dealing with tour guides and negotiating with them.
Arranging Safari Trips
Arranging Nile cruises at Luxor, Aswan and Abu Simple
EDUCATION
Bachelor College of Tourism and Hotels - 2004 - 2008 Helwan University- Cairo- Egypt (Degree/good)
TRAINING
1- Amadeus Basic Course (OCT 2013) AMADEUS - Egypt
2- Amadeus Basic Course
REF: Nazih Consultancy Services &Training
MR: Nazih Mohamed :General Manager
3- Amadeus Basic &Amadeus Advanced course AMADEUS
REF: REGENCY TRAINING CENTER
4- HOTEL SALES SPECIALIST MARRIOT – SEPTEMBER 2010
5- Marketing for Tourism and hotels in AUSTRIA Tourism and Hotels in AUSTRIA
ABC OF CUSTOMER CARE
REF: REF: REGENCY TRAINING CENTER
Skills • ability to cope under pressure at busy times • good organizational skills • a good telephone manner and strong communication skills • sales skills, both face to face and over the telephone • IT skills • an interest in travel and a knowledge of geography • The ability to work well as a member of a team.
LANGUAGE
Arabic, English and Deutsch
PERSONAL DATA
Age : Twenty Six (26)
Gender : Male
Birthdate : May 17, 1987
Citizenship : Egyptian
Religion : Muslim
Civil Status : Single